Question 1

What cleaning services do you offer?

Accepted Answer

We offer Standard Cleaning, Deep Cleaning, and Move In/Out Cleaning for residential properties. Our services include dusting, vacuuming, mopping, bathroom sanitization, kitchen cleaning, and more. We also offer add-ons like inside oven, inside refrigerator, and window cleaning.

Question 2

What's the difference between Standard and Deep Cleaning?

Accepted Answer

Standard Cleaning is your regular maintenance clean—perfect for homes that are already in good condition. Deep Cleaning is more thorough and includes detailed cleaning of baseboards, inside cabinets, light fixtures, and areas often missed during regular cleaning. We recommend starting with a Deep Clean, then switching to Standard for maintenance.

Question 3

Do you bring your own cleaning supplies?

Accepted Answer

Yes! Our team arrives fully equipped with professional-grade, eco-friendly cleaning supplies and equipment. If you prefer we use specific products (due to allergies or preferences), just let us know when booking.

Question 4

Do you offer commercial cleaning?

Accepted Answer

Yes! We offer both residential and commercial cleaning services. Contact us to discuss your commercial cleaning needs and get a custom quote.

Question 5

How do I book a cleaning?

Accepted Answer

You can book online through our website (click 'Book Now'), call us at (561) 571-8725, or use our AI chat assistant. We respond within 15 minutes during business hours!

Question 6

Can I book same-day or next-day cleaning?

Accepted Answer

For same-day or next-day bookings, please call us directly at (561) 571-8725. Online bookings require at least 2 days advance notice to ensure we can schedule the right team for your home.

Question 7

What areas do you serve?

Accepted Answer

We serve all of Broward County, Palm Beach County, and Miami-Dade County. This includes cities like Fort Lauderdale, Boca Raton, Miami, Hollywood, West Palm Beach, and 40+ other cities. Check our Service Areas page for the full list.

Question 8

How long does a cleaning take?

Accepted Answer

Cleaning time depends on your home size and the type of service. Standard cleaning for a 3-bedroom home typically takes 2-3 hours. Deep cleaning takes 4-6 hours. We'll give you an estimate when you book.

Question 9

How much does cleaning cost?

Accepted Answer

Pricing depends on your home size, number of bathrooms, and the type of service. Standard cleaning for a 3-bedroom home starts around $160-$220. Deep cleaning is typically 1.5-2x more. Use our online calculator for an instant estimate!

Question 10

Do you offer discounts for recurring cleanings?

Accepted Answer

Yes! We offer 15-20% off for weekly and bi-weekly cleaning schedules. The more frequently you book, the more you save. Ask about our recurring cleaning packages.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and digital payments. Payment is collected after the cleaning is complete and you're satisfied with our work.

Question 12

Are there any hidden fees?

Accepted Answer

No hidden fees! The price we quote is the price you pay. If your cleaning requires significantly more work than expected, we'll discuss it with you first before any additional charges.

Question 13

Are your cleaners background-checked?

Accepted Answer

Absolutely. Every team member undergoes a thorough background check before joining TIDYWISE. Your safety and peace of mind are our top priorities.

Question 14

Are you licensed and insured?

Accepted Answer

Yes, TIDYWISE is fully licensed, bonded, and insured. This protects both you and our team in the unlikely event of any issues.

Question 15

What if something is damaged during cleaning?

Accepted Answer

We take great care with your belongings, but accidents can happen. If something is damaged, report it within 24 hours and we'll work with you to make it right. Our insurance covers accidental damage.

Question 16

What if I'm not satisfied with the cleaning?

Accepted Answer

Your satisfaction is guaranteed! If you're not happy with any aspect of our cleaning, let us know within 24 hours and we'll come back to re-clean the areas of concern at no extra charge.

Question 17

Do I need to be home during the cleaning?

Accepted Answer

You don't have to be! Many clients provide a key, lockbox code, or garage code. Just let us know your preference when booking. If you're home, we'll work around you.

Question 18

What should I do before the cleaners arrive?

Accepted Answer

Light tidying helps us focus on cleaning rather than organizing. Put away personal items and valuables, clear dishes from the sink, and let us know about any areas needing special attention. Check our blog for detailed prep tips!

Question 19

Do you clean homes with pets?

Accepted Answer

Absolutely! We love pets. Just let us know about your furry friends when booking so we can be prepared. If you have an anxious or aggressive pet, please secure them in a safe area during the cleaning.

Question 20

Do you use pet-safe cleaning products?

Accepted Answer

Yes, we use eco-friendly, pet-safe products. If you have specific concerns or prefer certain products, let us know and we'll accommodate your needs.

Question 21

What is your cancellation policy?

Accepted Answer

We understand plans change! Please give us at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice may incur a fee.

Question 22

Can I reschedule my cleaning?

Accepted Answer

Yes! You can reschedule with at least 24 hours notice at no charge. Just call us at (561) 571-8725 or reply to your confirmation email.

Question 23

What if my cleaner can't make it?

Accepted Answer

If your assigned cleaner is unavailable, we'll send an equally qualified team member or contact you to reschedule. We always ensure you're taken care of.

Frequently Asked Questions

Services

Booking & Scheduling

Pricing & Payment

Trust & Safety

Preparation & Pets

Cancellations & Changes

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